HuzraAbout this agreement
This User Agreement sets out the relationship between you and Huzra when you use the Huzra mini app, the Telegram bot and the website (together, the "Service"). It works alongside the Terms of Service, which describe how orders, rates and balances work, and the policies in the Legal Center. By using the Service you accept this agreement.
The Service is provided by CashAlo Finance Inc., registered address 221 W 10th St, 4th Floor, Wilmington, DE 19801, United States ("Huzra", "we", "us").
Eligibility
To use the Service you must:
- be at least 18 years old and able to enter into a binding agreement;
- complete identity verification with your own, accurate details;
- use the Service for yourself, not on behalf of another person, unless we agree in writing;
- not be subject to sanctions or located in a place where using the Service is prohibited.
Your account
Your Huzra account is linked to your Telegram account. Keep your Telegram account secure: anyone who controls it can act in your name. Tell us immediately through the bot chat if you think your Telegram account has been compromised. We may pause your account while we investigate.
Your responsibilities
You agree to:
- give accurate information and keep it up to date;
- send only funds that you own and that come from a lawful source;
- send exactly the amount shown, on the network shown, before the rate lock ends;
- tap "I have transferred" only after you have actually sent the payment;
- keep pickup codes private and use them promptly;
- follow the Acceptable Use Policy and the Prohibited Activities Policy.
Our responsibilities
We will:
- show the rate and every fee before you confirm an order;
- review each payment and release cash or credit your balance once the payment is verified;
- process balance withdrawals to accounts in your name as described in the Transaction Policy;
- protect your data as described in the Data Protection Policy.
Communications
We communicate with you through the Telegram bot chat. Messages we send there count as written notice. Huzra administrators never message you first and never ask for passwords, one-time codes or payments to a personal wallet.
Suspension and closure
We may refuse, hold or reverse a transaction, or suspend or close your account, if we reasonably believe that:
- the information you gave is false or incomplete;
- a transaction involves fraud, illegal funds or a prohibited activity;
- we are required to do so by law or by a competent authority;
- continuing would expose you, us or others to significant risk.
Where the law allows, we will tell you why. You can stop using the Service at any time. Any remaining balance can be withdrawn under the usual withdrawal rules, unless a legal hold applies.
Liability
We are responsible for losses caused by our own errors in executing a transaction you instructed correctly. We are not responsible for losses caused by:
- funds sent to the wrong address, on the wrong network or in the wrong amount;
- incorrect recipient details you provide;
- delays or fees caused by banks, blockchain networks, pickup networks or Telegram;
- events outside our reasonable control.
Our total liability for any claim is limited to the value of the transaction concerned. Nothing in this agreement limits liability that cannot be limited by law.
Changes
We may update this agreement. The current version, with its version number and date, is always available in the Legal Center. Material changes take effect after we post them and, where required, notify you in the bot chat.
Governing law and disputes
Complaints first. Before starting any formal proceedings, raise your complaint with us through the bot chat or the contacts on our Contact page, quoting your order reference, so we can try to resolve it directly.
Arbitration. Any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force. The seat of the arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
Governing law. This agreement is governed by the laws of Singapore.